We offer a range of shipping options with different carriers so the cost is dependent on your choice and preference at checkout.
For all orders under $15.00 (USD), "Economy" shipping is offered as an option for $5.00 (USD). The expected arrival time is 5-8 business days.
Excel Blades is proud to service our customers from all over the world! All pricing on our site is in USD, the conversion rate would depend on your issuing credit card company being used on the transaction. It usually takes 5-10 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs. Excel Blades is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery. If the package is returned to our warehouse, there will be a bounce back fee.
Once your order has been shipped and is in transit, it is no longer in our possession and is under the care of the carrier (USPS, UPS, FedEx etc.). You will receive a tracking number via email, which you can use to monitor the status of your package directly with the shipping carrier.
If your package is delayed, marked as delivered but not received, or appears lost, we recommend contacting the carrier directly using the information below:
USPS Customer Service: 1-800-275-8777 or www.usps.com
UPS Customer Service: 1-800-742-5877 or www.ups.com
FedEx Customer Service: 1 (800) 463-3339 or www.fedex.com
RETURNS/REFUNDS
Please note: We only accept returns from items purchased from excelblades.com. If you purchased our products elsewhere, you must bring your receipt and the product to the original store you purchased from.
Excel Blades will gladly accept returns of product/s purchased from www.excelblades.com within 30 days of purchase.
To qualify for a return or exchange, you must email info@excelblades.com within 14 days of receiving the order. Please include the word REFUND in the subject line. At Excel Blades we value our clients’ satisfaction and provide a quality product. In order for us to continue and maintain a high level of customer service coupled with exquisite products we ask that you please include the reason for return as well as the original order number in your email.
All item/s must be in their original and respective packaging.
Emptied or refilled item/s will not qualify for any refund or exchange.
*Note: Excel Blades is not responsible for any shipping fees, including return shipping fees. Excel Blades is not responsible for lost or untraceable return shipments. We recommend mailing your return using a carrier that offers tracking services. Please be mindful that some shipping carriers, such as USPS, do not offer tracking on particular shipping methods (visit this link to learn more https://www.usps.com/).
Once the item/s for return are received and reviewed, you will be emailed. We will issue you a refund for the amount of the purchase excluding shipping.
If your product is open, or tampered with when received, please contact your chosen carrier directly. We are not responsible for the package once it leaves our facilities.
We do not accept returns from in store purchases. You must return these products to the location you purchased from.
Excel Blades is not responsible for lost or untraceable return shipments. Once it leaves our facilities, it is the responsibility of the buyer to reach out directly to open a claim with the carrier.
CUSTOMER SERVICE
We aim to respond to all E-mails within 48 hours. Please note that this time frame may be extended during and immediately after product launches and/or Holidays.
When an order has been placed successfully, an email order confirmation will be automatically sent to you. If you do not receive a confirmation email, please contact our customer service department to confirm the order.
We understand how important security is to you. When you place an order on excelblades.com, we encode your information using Secure Socket Layer (SSL) encryption technology (you'll see the shopping cart switch from http to https). This is an advanced consumer online security technique. You can be assured that your order will be placed safely and securely. Please contact us with any questions.
If you have any further questions or concerns, please email info@excelblades.com
Please provide full name and order # if applicable.
*Speedy checkouts *Track orders & Shipments *Restock from your order history *Join our rewards program for shipping perks, exclusive access to new arrivals/offers/promos, Excel Blades news, & secret sales! *Get first access to promos, offers & new products with Excel news
PRODUCTS
Yes, please see our "Store locator" tab for a list of authorized retailers.
For information on the blades compatible with the K18 Grip-on Knife Handle, you can refer to the blog titled "Blade Compatibility: The K18 Grip-on Knife & All the Blades That Fit" on the Excel Blades website.
The K1 Aluminum Knife Handle is compatible with a variety of blades including #5, #6, #10, #11, #12, #13, #16, #17, #17A, and #21. These blades cover a range of cutting needs, from fine detail work to general cutting tasks.
The K2 Aluminum Knife Handle is versatile and can accommodate the following blades: #2, #18, #19, #19A, #22, #23, #24, #26, #27, and #28. Additionally, it is compatible with 20710, 20720, 20730, and 20740 routers, providing a wide range of cutting options for various applications.
A Proposition 65 warning informs a consumer that s/he is being exposed to carcinogens or reproductive toxins that exceed certain threshold levels. This is not the same as a regulatory decision that a product is "safe" or "unsafe." It is up to the consumer to decide whether to accept, avoid, or take measures to mitigate the exposure risk. All products sold in the state of California are required clear and reasonable warning to consumers, including anything made with aluminum, rubber or plastic, even if they are deemed to have no observable effect level. Excel products do however comply with REACH laws and are distributed worldwide. Unless you are ingesting any of these products, it seems unlikely that you’ll face any real danger.
Excel Blades offers replacement safety caps for several knife handles:
For the K1, you can find the appropriate safety cap on the "Replacement Knife Safety Caps" page on the Excel Blades website.
Similarly, the K2, K5, K18, and K26 also have corresponding safety caps available through the same "Replacement Knife Safety Caps" page.
Excel Blades typically does not sell individual replacement parts. Instead, we request customers to provide images of the damaged tool to confirm it is an Excel Blades product. If it is, we will often send the customer a new tool or the necessary replacement part.
The process for changing blades may differ for each Excel Blades knife. You should refer to the specific instructions provided with the knife you purchased or contact Excel Blades for guidance on blade replacement for your particular model.
If customers have concerns about the authenticity of Excel Blades products purchased on Amazon, Excel Blades asks for images of the purchased items and follows up with customers to address any authenticity concerns and ensure they receive genuine Excel Blades products.
PROMOTIONS
Our website often has coupon codes when you first enter the website. You will receive coupon codes automatically by signing up for our news letter on excelblades.com. You also can receive coupon codes through our instagram pages @excelblades and @excelblades.co . Please check for our constant updates!
Unfortunately, you cannot combine discount codes at excelblades.com. However, we love to help our customers save money, sign up for our newsletters for exclusive offers!
Unfortunately, we cannot apply coupons or discounts to any past or future orders. Discounts are only applicable during certain periods of time - duration will often be indicated on our campaigns.
Yes, we do offer select discounts for some of our customers! Get 10% off using the following codes:
TEACH24: For any teachers or employees of educational facilities
MILITARY24: For any active duty individuals or any veterans
SENIOR24: For any individual over the age of 65
Make sure to use the discount code at checkout as it will not apply automatically, please contact us if there are any issues.
ORDERS
If your order was placed through Amazon, please contact Amazon Customer Service directly for any issues related to your order. This includes questions about shipping, tracking, returns, or refunds.
Amazon handles the entire order process—including payment, fulfillment, and customer support—for purchases made on their platform. Because of this, we are unable to access or modify your Amazon order in any way.
Yes, we do! Please click the wholesale tab on our Homepage for more information on how you can become a wholesale customer.
Orders are shipped Monday through Friday, excluding weekends and holidays. It may take up to 24 hours for an order to be processed. Please note shipping may be delayed by our verification team if confirmation is needed for the order, or due to weather conditions. For customers selecting 1- Day Shipping, please keep in mind your order must be placed before 1pm EST to leave the same day Monday - Thursday. Once your order is being processed, you will be sent an additional e-mail confirmation with a tracking number. You can click on the tracking number to track your order within 24 hours.
Excel Blades ships its products to Canada, so customers in Canada can order Excel Blades items directly from their website.
We do not have stores domestically or internationally, but we work with many partner stores that carry our product. Please reach out to us to see if Excel Blades products are available in your country!
